Privacy Policy

Last Updated: 3 November 2025

Adelaide Wheelie Bins ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.adelaidewheeliebins.com.au or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book our services
• Contact us through our website forms
• Subscribe to our newsletter or updates
• Create an account on our website
• Participate in surveys or promotions
• Communicate with us via phone, email, or other channels

The personal information we may collect includes:

• Full name
• Postal address and delivery address
• Phone number
• Payment information (processed securely through third-party payment processors)
• Business name and ABN (for commercial customers)
• Service preferences and requirements
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of your visit
• Clickstream data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and deliver our waste management services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Billing and Payments: To process transactions and send invoices
• Service Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials and special offers (only with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other security issues
• Business Operations: To manage our business operations and maintain records

3. Legal Basis for Processing (Australian Privacy Principles)

Under the Australian Privacy Act 1988, we process your personal information based on:

• Consent: You have given us explicit consent to process your information
• Contract Performance: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: We are required by law to process certain information
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided it doesn't override your privacy rights

4. Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: We work with third-party vendors who assist us in operating our business, such as payment processors, waste disposal facilities, logistics partners, and IT service providers. These parties are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual obligations
• Our legitimate business interests

Generally, we retain customer information for the duration of our business relationship and for up to 7 years thereafter to comply with Australian tax and business record-keeping requirements.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Objection: You can object to certain types of processing, such as direct marketing
• Restriction: You can request that we limit how we use your information
• Data Portability: You can request a copy of your information in a structured, machine-readable format
• Withdraw Consent: You can withdraw your consent for processing at any time
• Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details provided in Section 12 below.

8. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you promotional emails, SMS messages, or other communications about our services, special offers, and updates.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Contacting us directly using the details in Section 12
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may also integrate third-party services such as payment processors, analytics tools, and social media platforms. These services may collect information about you in accordance with their own privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Complaints and Disputes

If you believe we have breached the Australian Privacy Principles or you wish to make a complaint about our handling of your personal information:

1. Contact us using the details above and provide details of your complaint
2. We will acknowledge your complaint within 7 business days
3. We will investigate and respond to your complaint within 30 days
4. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

14. Governing Law

This Privacy Policy is governed by the laws of South Australia and the Commonwealth of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of South Australia.